Choose a better CRM that works for your whole organisation.

More than

CRM Implementations Completed

Well Over

Years of collective experience

At least

Coffees per day keeping us going

Format14CRM specialises in transforming businesses across a variety of industries. From implementing SugarCRM to manage customer data and improve the sales process to developing unique industry-specific platforms that cater to their specific needs, our projects are always bespoke to your business.

Our team of highly experienced developers, business analysts and strategic consultants collectively have over 55 years of years and have implemented over 100 SugarCRM instances to solve a huge array of business challenges.

There are many Customer Relationship Management (CRM) platforms on the market each with a host of features designed to manage your customer information, leads, marketing campaigns, and sales and business processes. Few, however, come close to SugarCRM’s ease of use, customisation and integration with other business systems, making it one of the world’s leading CRM platforms.

SugarCRM is packed full of useful features to keep your business on track and growing. It is the CRM for your whole business with modules dedicated to every department from sales, service and marketing in one solution with simple, clear pricing for small and enterprise businesses.

SugarCRM makes doing business easier every day. 

With SugarCRM you get:


The most adaptable CRM in the market


The most cost-effective CRM with clear pricing and no hidden fees of forced upgrades


An intuitive interface that promotes user adoption from the start


Automation of complex workflows that makes every day tasks and collaboration easier


The most complete CRM with Sales, Service and Marketing all in one

As the second-largest CRM deployment worldwide, SugarCRM counts some of the largest global businesses as their customers. This highly-adaptable platform serves multiple unique business models across diverse industries and company sizes, making it an ideal choice for both SME and enterprise-sized organisations.

With this level of flexibility, powerful integrations and a focus on superior user experience, it is easy to see why SugarCRM is used by more than 2 million people in over 120 countries.

A better CRM for your whole business

Designed with the end-user in mind, SugarCRM is continually recognised for its leading usability, superior user experience and high levels of user adoption.

Sugar Market

Plan, monitor and analyse your marketing campaigns to better understand your ROI

Sugar Sell

Nurture leads with customer information at your finger tips

Sugar Serve

Deliver exceptional customer service with clear visibility of all customer information

For businesses that want the same flexibility and customisation of the Sugar cloud-hosted suite on-premise, there is Sugar Enterprise and Sugar Professional.

Sugar Enterprise

Everything you need in an enterprise-level CRM solution – on-premise, tailored to your business.

Sugar Professional

Affordable, on-premise CRM solution that fits your SME business

Trial SugarCRM for free

You can sign up for a trial of a ready-to-use system including Sugar Sell, Sugar Serve and Sugar Market.

Why choose SugarCRM?

Recognized by leading industry analysts as a CRM visionary and innovator, SugarCRM is used by more than 2 million people in over 120 countries.

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution on the market.

Unlike traditional CRM solutions that focus primarily on management reporting, Sugar empowers the individual user by equipping them with the right information at the right time to transform the customer experience.

And Sugar pricing is simple and affordable, so you can deploy it to all your customer-facing employees, and know what it’s going to cost.

SugarCRM empowers individuals

CRM in the Palm of Your Hand

  • SugarCRM has a consistent interface across mobile and desktop versions making it easy for your users to switch between them

Intuitive User Experience (UX)

  • The fully customizable, consumer-grade user experience helps users adopt the systems with ease

Powerful Collaboration

  • SugarCRM automates complex workflows across departments boosting collaboration between them

Full Engagement

  • You have access to customer information and insights from across the complete customer journey giving you a 360-degree view of your customers
SugarCRM is the most adaptable CRM platform
  • SugarCRM runs anywhere with a variety of deployment options including public cloud, private cloud, on-premise, or hybrid deployments
  • Based on open technologies, SugarCRM is infinitely flexible making it the most customizable platform there is
  • The platform offers easy integration with global enterprise applications and data sources for a flexible approach to growing your business
  • You get full source code access with a single code base across all environments keeping maintenance simple
Greatest Business Value
  • With SugarCRM you get:

    • Predictable pricing and no hidden fees or forced upgrades
    • A platform that is less expensive to customize and integrate by using common tools and skills
    • The most complete CRM with Sales, Service and Marketing capabilities all in one price
    • To unleash your innovation with the most affordable solution there is to buy, customize, and manage. You are only limited by your ambitions

Explore the SugarCRM suite

SugarCRM is designed for every part of your business

Sugar Market

Capture and manage leads using SugarCRM marketing campaigns. Build relevant segments and target lists to deliver better marketing campaigns that speak directly to the right customers at the right time and measure your ROI in the same place.

Sugar Sell

Nurture and convert more leads into customers with SugarCRM and transform your sales team into a selling powerhouse. With powerful workflows, meaningful insights from across the customer journey and an easy-to-use interface, your sales team have everything they need to close deals.

Sugar Serve

With full visibility of all issues, automated workflows and approvals, and customer information at the ready, your service consultants are in the best position to solve problems, delight customers and boost your company reputation.