With SugarCRM, you let the platform do the work


Enhance user productivity by automating tasks achieve high definition customer experience

Format14CRM specialises in transforming businesses across a variety of industries. From implementing SugarCRM to manage customer data and improve the sales process to developing unique industry-specific platforms that cater to their specific needs, our projects are always bespoke to your business.

Our team of highly experienced developers, business analysts and strategic consultants collectively have over 100 years of experience and have implemented over 100 SugarCRM instances to solve a huge array of business challenges.

There are many Customer Relationship Management (CRM) platforms on the market each with a host of features designed to manage your customer information, leads, marketing campaigns, and sales and business processes. Few, however, come close to SugarCRM’s ease of use, customisation and integration with other business systems, making it one of the world’s leading CRM platforms.

SugarCRM is packed full of useful features to keep your business on track and growing. It is the CRM for your whole business with modules dedicated to every department from sales, service and marketing in one solution with simple, clear pricing for small and enterprise businesses.

SugarCRM makes doing business easier every day.

With SugarCRM you get:

Boasting the second-largest CRM deployment worldwide, SugarCRM counts some of the largest global businesses as their customers. This highly-adaptable platform serves multiple unique business models across diverse industries and company sizes, making it an ideal choice for both SME and enterprise-sized organisations.

With this level of flexibility, powerful integrations and a focus on superior user experience, it is easy to see why SugarCRM is used by more than.

0 M+

A better crm for your whole business

Designed with the end-user in mind, SugarCRM is continually recognised for its leading usability, superior user experience and high levels of user adoption.

Sugar market

Plan, monitor and analyse your marketing campaigns to better understand your ROI.

Sugar sell

Nurture leads and convert opportunities with customer information at your finger tips.

Sugar serve

Deliver exceptional customer service with clear visibility of all customer information.

Discover why sugar crm is the ideal choice for your business

Why choose sugarcrm?

Recognized by leading industry analysts as a CRM visionary and innovator, SugarCRM is used by more than 2 million people in over 120 countries. SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution on the market.

Unlike traditional CRM solutions that focus primarily on management reporting, Sugar empowers the individual user by equipping them with the right information at the right time to transform the customer experience. And Sugar pricing is simple and affordable, so you can deploy it to all your customer-facing employees, and know what it’s going to cost.

Why SugarCRM

Looking at features alone will not answer the question of why SugarCRM is the best CRM for your business.

While SugarCRM offers a multitude of exciting features to serve each area of your business, it stands above its competitors in terms of ease of use, powerful integrations with multiple existing and future systems, and offers a simple, clear pricing model that is hard to beat.

Discover why SugarCRM is an ideal choice for small businesses and enterprises alike.

The most adaptable CRM for your business

Next-generation User Experience

SugarCRM’s innovative and modern user-interface gives every employee the information they need when they need it. It is fully mobile and tailored to every individual’s role driving adoption, increasing productivity, fostering collaboration and enabling better decision making.

Easy to deploy and integrate

SugarCRM integrates seamlessly with your existing IT infrastructure and is quick to customise to your unique business processes with minimal or no programming. While SugarCRM’s industry standards-based architecture helps reduce costs and lower risk.

No hidden fees

Clear pricing lets you know what you are paying for upfront and you can grow your CRM as your business grows.

Flexible CRM solutions

SugarCRM provides you with the flexibility you need to build great, personal customer relationships while encouraging your business to grow strategically. You also have the broadest choice of deployment options to suit your needs.

Complete CRM

SugarCRM delivers a complete CRM that helps you grow your sales, deliver effortless customer care and run more effective marketing campaigns. All without unnecessary complexity and feature overload.

True 360-degree view of your customers

SugarCRM integrates seamlessly with your existing systems like ERP, core-banking and project management systems, making it your single source of truth on your customer information.

Explore the sugar crm suite

SugarCRM is designed for exceptional Customer Experience.

Sugar sell

Nurture leads with customer information at your finger tips.

Sugar market

Sugar Market delivers campaigns that speak directly to your customers at the best possible moment.

Sugar serve

Provide outstanding service and support with rapid access to your customer information, insights and real-time collaboration.

About us

Why choose Format14CRM as your sugarcrm partner?

Our team has skills and experiences from a range of different customer experience, software development and technology backgrounds. We take pride in contributing to your vision, developing your technology ambitions, and helping you to get the technical parts of your business right.

Does your business’ Ecosystem need a helping hand?

Format14CRM has the skills, experience and knowledge to turn even the most challenging set of requirements into a real world software application. If that means a customised CRM or creating a new business software application that you just can’t seem to find anywhere, we’d love to hear from you!

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