Infor Omni-Channel Campaign Management

One-stop solution for monitoring multi-touch campaigns

Marketing has evolved in recent years and now customers expect a highly-relevant and personalised interaction with brands at every touchpoint. Getting these interactions right can build your business in untold ways. Getting it wrong can be catastrophic. 

Infor Omni-channel Campaign Management is an integrated database marketing solution for planning, executing, and monitoring permission-based omnichannel marketing campaigns across multiple touchpoints. Nurture your leads to becoming customers and build brand loyalty with an easy-to-use, comprehensive and scalable solution that allows you to take action from any device with real-time results.

Infor Omni-Channel Campaign Management gives you:


Advanced campaign workflows


Campaign segmentation tools


Sophisticated email marketing


Precise customer targeting


Powerful customer insights

Build a unified campaign strategy


Intelligently segment offers

Use demographic and transactional data, campaign history, model scores and more to present the best offers.


Maximise data

Use profiles, influences, trends, Bayes probabilities, and cluster analysis to provide scoring within an easy-to-use interface.


Highly personalised campaigns

Real-time triggers and events ensure the right combination of content is sent to each person.

Why choose Infor?

Infor builds complete industry-specific software suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science and integrates easily into existing systems.

Headquartered in New York, Infor has 168 offices around the world with over 68,000 customers using their array of products. 

As long-standing partners, Format14CRM brings you innovative solutions built on three of Infor’s software platforms. 


Together, these marketing platforms allow you to plan, execute and monitor marketing campaigns and optimise real-time customer interactions to deliver superior customer experience at every touchpoint. 

Explore other Infor products

Infor Marketing Resource Management

Infor Marketing Resource Management (MRM) is an easy-to-use solution that allows you to coordinate all your marketing activities in one platform.

Give your marketing team better visibility and control, streamline your marketing operations and automate your processes to improve collaboration.

Infor Interaction Advisor

Infor Interaction Advisor is a real-time decision making application that identifies the next best and most relevant marketing campaign to present at any integrated customer touchpoint.

This easy-to-use application helps you maximise your customer experience management efforts with the highest impact message or offer at the right time. 

Transform your business today