Delivering exceptional customer experiences

Transform your business with greater visibility of all your customer engagements, powerful integrations and world-class service.

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transformation

 

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Visibility of all your customer engagements

Attract More Leads

Expand your reach with unique marketing solutions that help you acquire new customers. Plan, manage and streamline your marketing activities and resources to increase marketing effectiveness and embrace marketing automation to deliver a customer experience that converts visitors to customers. 

Engage With Insight

Improve the visibility of all your customer data with bespoke solutions that are designed for your business.

Utilise the insight provided to engage with your customers on a deeper level providing the most relevant products and services when they need it and in the way they want it too.

Build Loyalty

Continually improve your customer relationships with increased visibility of your customers’ interactions with the business and deliver superior service that boosts your customer retention.

With a view of every aspect of your customers’ interactions, you can improve accountability. 

Partnering for success

Our vendor partners have been selected on their ability to enable organisations to be nimble both commercially and technically. In an ever-changing business world, these attributes rank most highly among businesses who seek to grow and adapt to new challenges. 

We ensure that standards-based integration is the foundation for the technologies that we work with because it presents the most viable means for our clients to extend and adapt their business to meet these challenges. 

Transforming Industries

Energy Sector

Format14CRM and Basestation are proud to announce the launch of our new Energy Services Platform for the Utility sector.

Bringing an end to the days of manual tariff entry and using industry standards to quote new customers, the Energy Services Platform (ESP) uses a fully integrated platform to run all pre-switch checks and deliver superior customer service to new domestic energy customers at the point of sign up.

Public Sector

Format14CRM’s government solutions deliver highly secure and accessible case management for government agencies. The inbuilt security, compliance and auditing features which allow governments to easily administer the complete lifecycle in one platform.

  • People & Case management
  • Correspondence
  • Engagement management
  • Management Information & analytics

 

Financial Services

With Format14CRM’s financial services solutions, our clients gain greater visibility of all their customer information in a 360-degree platform for financial services.

The platform gives clients the ability to provide relationship and customer managers to serve their customers with better insights into the entire lifecycle of their customers. Legacy systems are integrated into the new platform seamlessly reducing downtime and interruption when joining.  

“Transformation isn’t a future event. It’s a present-day activity.”

Jillian Michaels

A few of our valued clients

We are privileged to work with a wide selection of esteemed clients.