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No-Code:
The Local Route To Digital Leadership

CivicSuite’s No-Code platform enables local government to create, integrate, and innovate the Community Experience.

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Unlock Your
Potential with No-Code

Amongst the many challenges UK councils face, CivicSuite offers the opportunity to meet the demands of a digitally-driven public while maintaining essential services in an environment of severe financial constraint.

CivicSuite’s advanced No-Code technology offers a revolutionary path to digital transformation by equipping council teams with intuitive development tools that help them create useful solutions easily.

A suite of No-Code tools enables you to develop applications that address the unique priorities of internal departments and the differing needs of residents while maintaining a single environment to facilitate data-driven decision-making.

Whether it’s managing waste collection, streamlining housing services, delivering social care to vulnerable groups, or understanding the constraints and achievements of each specific service, all departments work in a unified system, no matter how specialised their application.

Designed with agility in mind, CivicSuite allows councils to respond to shifting demands with ease. Its flexible framework accommodates new technologies, regulatory changes, and unforeseen challenges while empowering councils to innovate independently. UK councils can now shape digital solutions that evolve alongside their communities, delivering superior experiences while maximising value for taxpayers.

By breaking down barriers to development, CivicSuite empowers council employees to create tailored digital solutions that reduce reliance on external experts so you get faster, more cost-effective results.

So we saw the city of Los Angeles use low-code to publish an application for citizens to register to get tested based on their location and based on their prioritisation in different at-risk groups. And they were able to go from idea into production in 72 hours. And the mayor kind of laid down the law that this would take place on a Thursday. And by Sunday evening, there was a press conference with the application going live.

Gregg Aldana in Conversation with Jamison Cush

Service Operations

No-Code Studio, CRM, BPM, Case Management, Sales, Service & Marketing

Web Interfaces

No-Code/Low-Code Admin, Digital Portals, Profile Management, Surveys, Feedback & Forms

Integration

No-Code Visual Designer, Connectors, Triggered Workflows, Error Management

What Makes CivicSuite the Perfect Fit for Councils?

Seamless Integration

Unify data across departments for better collaboration.

Business Processes: A Seamless Design Experience

Business Processes: A Seamless Design Experience

Creatio takes pride in its versatile process designer, equipped with Business Process Model and Notation (BPMN) support. This feature allows businesses to create processes of varying complexities effortlessly, using a drag-and-drop interface. The intuitive design makes it easy for users, even without extensive technical knowledge, to map out and implement intricate business processes. This not only saves time but also ensures that your team can focus on what matters most – driving business success.

System Designer: Unlimited Customisation Possibilities

In the dynamic world of business, adaptability is key. Creatio understands this and offers a system designer that provides unlimited customisation possibilities. From the section structure to business logic and the overall UI design, users can tailor almost every aspect to align with their corporate identity. Creating custom field logic is a breeze, requiring just a few clicks. This empowers businesses to develop an unlimited. number of field logics, enhancing the system’s flexibility to meet unique business requirements.

Dynamic Case Management

Dynamic Case Management (DCM) offers local councils a flexible framework to manage complex, unpredictable cases involving multiple stakeholders. Unlike rigid workflows, DCM enables councils to adapt processes dynamically, addressing the unique characteristics of each case. A user-friendly interface supports collaboration across departments and allows councils to monitor and evaluate sub-tasks and interactions which may form bottlenecks. DCM empowers users to deliver tailored, efficient services while navigating the diverse internal and external challenges that arise out of the evolving needs of communities.

Seamless Integration

Unify data across departments for better collaboration.

EAI for Low-Code Scale

EAI for Low-Code Scale

Low-Code Enterprise Application Integration (EAI) software simplifies connecting disparate systems, enabling local councils to unify operations without requiring extensive coding expertise. It streamlines integration across departments, ensuring efficient data sharing and reducing the burden on IT teams. Low-Code EAI prioritises user-friendly tools to manage APIs, which can otherwise often require complex development. This flexibility gives councils added ability to focus on delivering tailored services while ensuring seamless, adaptable system connectivity.

How we achieve secure integration

Encryption: Implement cutting-edge encryption methods to shield data during integration and within the integrated system.
Secure APIs: Facilitate secure communication channels by employing APIs that prioritise data integrity.
Access Controls: Define and enforce strict access controls to prevent unauthorised entry and maintain data integrity.
Authentication Protocols: Employ robust authentication protocols to ensure only authorised personnel access sensitive information.

How we help to achieve system Interoperability

Comprehensive Understanding: Our team will delve into the intricacies of data formats, protocols, and APIs utilised by different systems.
Integration Design: We design the data bridges that are needed to facilitate smooth and efficient data flow among diverse systems.
Facilitating Adoption: We ensure your CRM platform becomes an integral part of the larger technological landscape within your company through documentation, training and know-how.
Feature Area: Enhanced Resident Engagement: Customise communication for diverse demographics, including vulnerable populations.

Seamless Integration

Unify data across departments for better collaboration.
Customer Portals

Customer Portals

Directus simplifies the creation of intuitive, user-friendly customer portals by leveraging its Low-Code/No-Code capabilities. Councils can build customised portals that centralise access to public services, allowing residents to submit requests, track progress, and manage personal information effortlessly. The platform ensures seamless integration with existing systems, consolidating data for a unified experience. By using Directus, councils provide accessible, efficient digital touchpoints tailored to community needs, enhancing engagement and satisfaction across diverse demographics.

Surveys

Directus empowers councils to design and deploy custom surveys quickly through its No-Code platform. Whether gathering feedback on community projects or understanding resident needs, Directus enables seamless creation, distribution, and analysis of surveys across multiple channels. With real-time data integration and visualisation, councils can derive actionable insights while maintaining data security. Its flexibility allows for targeted outreach, ensuring responses from diverse groups, including hard-to-reach or vulnerable populations, to inform policy and service decisions.

News and Alerts

With Directus, councils can efficiently manage and disseminate news and alerts across multiple platforms. From emergency notifications to community updates, the platform ensures timely communication tailored to residents’ preferences, including SMS, email, or social media. Directus’ No-Code capabilities allow councils to create dynamic content dashboards for centralised management. Its integration features ensure all communications are consistent and up-to-date, enabling councils to keep their communities informed and engaged, fostering trust and transparency.

Seamless Integration

Unify data across departments for better collaboration.
Online Engagement

Online Engagement

CivicSuite enables councils to provide residents with an intuitive web portal for accessing services like housing applications, waste management, and permits. Automation streamlines processes, triggering back-office workflows instantly upon user submission. This reduces manual workloads and ensures faster responses to resident needs. For example, waste collection requests or permit applications are automatically routed to relevant teams, enhancing accessibility, transparency, and service satisfaction while ensuring a seamless digital experience tailored to community priorities.

Dynamic Case Coordination

CivicSuite’s Dynamic Case Management empowers councils to manage complex, multi-stakeholder cases effectively. Social care cases, for instance, can be triaged and assigned to specialists, while the platform tracks progress in real time. Planning applications can involve various departments and external consultations, all coordinated through dynamic workflows. This ensures no task is missed, enabling better collaboration, compliance, and outcomes for residents who require tailored support across diverse council services.

Pay-As-You-Use Services

CivicSuite supports pay-as-you-use service models, streamlining payments and integrating feedback. For example, residents can schedule bulk waste pickups or access pay-per-use youth programs through the platform. Automated billing ensures transparency, while integrated surveys collect feedback post-service, driving continuous improvement. By connecting service access with user feedback, CivicSuite helps councils maintain high service standards while adapting offerings based on community insights, ultimately optimising resource allocation and satisfaction.

Community Engagement

CivicSuite enhances engagement by providing tools for councils to promote civic initiatives like volunteer programs, clean-up campaigns, or local consultations. Councils can leverage the platform to share updates, organise events, and gather community feedback. For example, youth programs encouraging participation in environmental projects are easily managed through CivicSuite’s outreach tools. This fosters stronger community ties, promotes civic responsibility, and ensures that councils remain aligned with resident priorities and values.

Seamless Integration

Unify data across departments for better collaboration.
Operational Dashboards for Managers and Leaders

Operational Dashboards for Managers and Leaders

CivicSuite provides powerful operational dashboards, offering real-time insights to managers and leaders. These dashboards consolidate key metrics, such as service requests, resource utilisation, and performance indicators, into a single, intuitive view. For example, waste collection data or social care case progress can be monitored at a glance, enabling leaders to identify trends, address bottlenecks, and make informed decisions. With CivicSuite, leaders are equipped to drive efficiency and accountability across all council operations..

Role-Specific Reporting

CivicSuite tailors reporting to meet the specific needs of different roles within the council. From frontline staff to department heads, each user receives data that’s relevant and actionable for their responsibilities. For instance, social care workers can view case-level details, while managers access broader performance metrics. This role-based customisation ensures that everyone, from decision-makers to service providers, has the information needed to perform effectively and align with organisational objectives.

Integration with Business Intelligence Tools

CivicSuite seamlessly integrates with popular Business Intelligence (BI) tools like Tableau, Power BI, and Google Data Studio. This functionality allows councils to leverage existing BI investments while accessing enriched data from CivicSuite’s unified platform. For example, managers can create custom visualisations, such as heatmaps of service demand, to optimise resource allocation. By combining CivicSuite’s real-time data capabilities with BI tools, councils can generate deeper insights and drive smarter, data-led decisions.

Put CivicSuite
to the Test

Kick-start your no-code transformation with
a special bundle consisting of:

  • 10 days of consultancy (usually £12,000)
  • No Code Software
  • Creatio
  • 10 x Enterprise Platform Users + 2 x Service Users,
  • 2 x Marketing Users, 2 x Sales Users, 4 x Hybrid Users
  • Directus
  • x EAI
  • Support & Account Management
Kick-start your no-code transformation by contacting Format14CRM today.
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Why Choose CivicSuite Over
the Competition?

Competitive Edge: Why CivicSuite Stands Out

Simpler No-Code

Unlike other ecosystems, which may require multiple tools to achieve comparable functionality, CivicSuite provides a streamlined, end-to-end No-Code solution built on top of Creatio.  With a single platform for workflows, case management, and CRM, CivicSuite simplifies processes while reducing complexity and training time for council staff to enable faster solution delivery.

Market-Leading No-Code

CivicSuite incorporates the best features of Creatio and Directus, delivering unparalleled No-Code capabilities for councils. These include dynamic case management, workflow automation, and omnichannel communication - all offered for you to use out of the box. Unlike other offerings, CivicSuite eliminates silos and decreases maintenance costs, ensuring councils can innovate independently and effectively.

Clear Pricing

Government departments reportedly pay 5-6 times more for M365 than they did a decade ago, with public sector contracts totaling £2.3 billion from 2018 to 2022. In contrast, CivicSuite offers transparent, cost-effective pricing without hidden dependencies on additional licenses providing councils with better value for taxpayer money.  
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Data Sovereignty Concerns

Recent disclosures from the large 'hyper' providers reveal that they do not guarantee data sovereignty for UK customers, which may be a critical issue for local councils handling sensitive resident data. CivicSuite addresses this concern by allowing you the control to deploy in a data centre of your choice. This offers unparalleled physical control over data sovereignty alongside robust data protection and compliance, ensuring councils maintain complete control over their information while conforming to UK-specific data regulations.