Elevate Your Traveller/ Passenger/Tourism/ Holiday Maker Business with TrailBlaze
The end-to-end relationship management platform for the travel industry.
What Is TrailBlaze?
TrailBlaze is a powerful all-in-one operations, costs management and CRM solution that’s designed specifically for travel businesses.
Built on the leading No-Code platform from Creatio, TrailBlaze provides limitless possibilities for travel businesses to streamline operations, enhance customer relationships, and drive profitability.
Whether you’re coordinating complex itineraries, generating detailed quotes, handling customer inquiries or working with partners, TrailBlaze is designed to help your travel business grow.
Development and Implementation Services
We provide end-to-end development and implementation services to customise the Creatio platform according to your organisation’s unique requirements.
Our team of experienced professionals works closely with you to design, develop, and deploy a CRM system that integrates seamlessly with your existing infrastructure, ensuring a smooth transition and minimal disruption to your operations.
Accurate Costing Across
All Components
Automatically integrate costs for transportation, accommodations, meals, and activities into a single system. By centralising data, you ensure consistent, error-free calculations and avoid all the issues of manual data entry.
Benefits
- Reduce errors in complex cost breakdowns.
- Save time by automating repetitive tasks.
- Ensure pricing for quotes is always current and up-to-date.
Real-Time
Margin Control
Continuously track gross profit margins and flag quotes below that fall below target thresholds for review. Apply universal adjustments quickly and efficiently to ensure profitability without compromising competitiveness.
Benefits
- Protects business profitability.
- Allows quick pricing adjustments.
- Provides insights into revenue trends.
Customisable
Cost Templates
Use predefined templates to create detailed, tailored quotes. Adjust for unique trip requirements while ensuring consistent formatting and accuracy.
Benefits
- Speeds up quote creation.
- Ensures brand consistency.
- Reduces the need for manual formatting.
Seasonal
Cost Uplifts
Automatically apply adjustments to costs for new seasons or fiscal periods. Set percentage-based uplifts or apply specific changes to reflect market trends or inflation.
Benefits
- Ensure accurate, competitive pricing.
- Simplify seasonal planning.
- Reduce manual effort during updates.
Integrated Bed
Capacity Management
Manages accommodation allocations, preventing overbooking and ensuring accurate availability checks. Automates updates based on booking confirmations or cancellations.
Benefits
- Avoids costly booking errors.
- Simplifies accommodation management.
- Improves customer trust with accurate availability.
Comprehensive
Customer Profiles
Store detailed records of customer interactions, preferences, and booking history. Access data for personalised recommendations and better service delivery.
Benefits
- Enhances customer satisfaction.
- Improves team collaboration.
- Builds loyalty through personalised service.
Automated Quote
Generation
Quickly generate quotes using integrated templates and real-time data. Customizations ensure each quote reflects the customer’s unique requirements.
Benefits
- Speeds up response times.
- Improves quote accuracy.
- Enhances professional presentation.
Customer Enquiry
Tracking
Track enquiries from first contact through to booking. Centralised tracking ensures no lead is lost and follow-ups are seamless.
Benefits
- Boosts conversion rates.
- Reduces the risk of missed opportunities.
- Enhances visibility into sales pipelines.
Feedback Collection
and Integration
Send automated feedback forms post-trip, collecting customer insights directly into the system for performance tracking and service improvements.
Benefits
- Supports continuous service improvement.
- Builds stronger customer relationships.
- Rewards staff based on real feedback.
Customer Segmentation
and Targeting
Group customers by preferences, behaviours, or demographics. Use segmentation to create tailored marketing campaigns or offers.
Benefits
- Improves campaign effectiveness.
- Increases customer retention.
Process
Automation
Automates routine tasks like invoicing, approval workflows, and data synchronisation, freeing up staff to focus on strategic activities.
Benefits
- Boosts team productivity.
- Reduces administrative overhead.
- Minimises errors in repetitive processes.
Integrated Payment
Systems
Link payments to bookings and automate transaction logging. Finance teams gain immediate visibility into payment statuses without manual reconciliation.
Benefits
- Saves time for finance teams.
- Enhances payment tracking accuracy.
- Improves cash flow management.
Custom
Workflows
Design workflows tailored to your operations, from customer onboarding to post-trip reporting. Adjust processes to suit changing business needs.
Benefits
- Adapts to unique business requirements.
- Ensures consistent service delivery.
- Supports scalability.
Data Migration and
Synchronisation
Ensures seamless transfer and synchronisation of legacy data. Structured formats make historical information accessible and reliable.
Benefits
- Preserves valuable business data.
- Simplifies transitions to new systems.
- Improves reporting capabilities.
Advanced Analytics
Systems and Reporting
Generate reports on sales, performance, and customer satisfaction. Real-time dashboards help monitor key metrics for informed decision-making.
Benefits
- Provides actionable business insights.
- Enhances strategic planning.
- Tracks progress against KPIs.
Ready to transform your business?
Format14CRM has the skills, experience and knowledge to turn even the most challenging set of requirements into a real world software application. If that means a customised CRM or creating a new business software application that you just can’t seem to find anywhere, we’d love to hear from you!