case study
Independent Inquiry into Child Sexual Abuse (IICSA)
The Independent Inquiry into Child Sexual Abuse (IICSA) needed a secure, efficient, and compliant CRM system to manage large volumes of highly sensitive data and interactions.
The complexity of the case management processes was only one challenge, as the UK Home Office’s requirements for data sovereignty and security required an on-premise solution delivered within a privately managed cloud.
Our Solution
- Enhanced Data Security: We delivered a fully on-premise CRM system that met strict data sovereignty requirements, ensuring all sensitive data remained within the UK under IICSA’s direct control
- Extensible Workflows: We tailored the CRM to meet IICSA's intricate workflows, including managing API integrations to contribute to broad operational processes.
- Scalable Infrastructure: We provided a solution that scaled effectively to accommodate the inquiry’s expanding needs as more cases and data were processed.
- Reliable Performance: We delivered a system with high availability and operational efficiency to meet the demands of IICSA’s mission-critical activities.
The successful deployment of SugarCRM for IICSA showcased Format14CRM’s ability to step in and provide a superior solution in a high pressure situation where the previous suppliers were required to physically destroy all related hardware.