Infor Interaction Advisor

Infor Interaction Advisor

Infor Interaction Advisor is a real-time decision making application that identifies the next best and most relevant marketing campaign to present at any integrated customer touch point. With this easy-to-use application, you can maximize your customer experience management efforts with the highest impact message or offer.

Infor Interaction Advisor

  • Predictive analytics and self-learning offer management engine

  • Real-time campaign updates

  • Maximum enterprise scalability

  • Closed-loop response tracking

  • Personalized interactions

  • Drive Engagement with relevancy and personalisation

  • Learn more about your customers

  • Deliver your best offers at the speed of data

Infor Interaction Advisor enables organisations to optimise customer interactions across multiple business units and channels, including web sites, eCommerce, call centres, and other customer touch points. Infor Interaction Advisor provides marketers with a highly scalable application.

  • Proven performance across a wide variety of industries and high-transaction volume scenarios.
  • Advises what questions to ask depending on who the customers are and what their history with the company is.
  • Creates emails that get opened, and then specific content in the next emails. It keeps track of what offers work for which customers, then automatically adjust to their wants.
  • Recommends products to customers based on the collective purchase patterns of like-minded customers.

Infor Interaction Advisor is the best-in-class real-time decisioning solution and can take your organization’s customer experience management and ROMI (Return on Marketing Investment) to new heights.