Building better businesses on innovative software platforms

Software that integrates and adds value

Format14CRM has partnered with products that open up opportunities and add greater value to your business. 

Our vendor partners have been selected on their ability to enable organisations to be nimble both commercially and technically. In an ever-changing business world, these attributes rank most highly among businesses who seek to grow and adapt to new challenges. 

We ensure that standards-based integration is standard for the technologies that we work with because it presents that most viable means for our clients to extend and adapt their business to meet these challenges. 

We know that without the diverse technologies that open standards provides there is less scope for businesses to make independent decisions that go into defining something unique. Vendor lock-in creates dependency, rigidity and costs that shouldn’t be there.

Sugar Market

Capture and manage leads using SugarCRM marketing campaigns. Build relevant segments and target lists to deliver better marketing campaigns that speak directly to the right customers at the right time and measure your ROI in the same place.

Sugar Sell

Nurture and convert more leads into customers with SugarCRM and transform your sales team into a selling powerhouse. With powerful workflows, meaningful insights from across the customer journey and an easy-to-use interface, your sales team have everything they need to close deals.

Sugar Serve

With full visibility of all issues, automated workflows and approvals, and customer information at the ready, your service consultants are in the best position to solve problems, delight customers and boost your company reputation.

Trial SugarCRM for free

You can sign up for a trial of a ready-to-use system including Sugar Sell, Sugar Serve and Sugar Market.

Sugar Discover

Sugar Discover

Sugar Discover gives you unprecedented insight into your sales performance, quickly. With a time-aware approach to revenue analytics that track metrics and historical performance, Sugar Discover proactively alerts you to issues and opportunities.

SugarCRM Hint - actionable data and proactive customer insights

SugarCRM Hint

SugarCRM Hint automates, supplements and streamlines administrative overheads and manual activities with artificial intelligence so that you can focus on what really matters; building powerful customer relationships.

Sugar Enterprise

Sugar Enterprise

With the ability to meet your specific business needs, Sugar Enterprise has been developed for enterprise-sized businesses who want an on-premise deployment. Enjoy maximum flexibility in customisation and complete control over your technology stack.

Creatio Sales

Creatio enables superior Account & Contact Management by providing users with a complete control panel to manage records and key relationship information for customers, investors, partners, and other stakeholders.

Creatio Service

Paint a complete picture of the customer conversation through an omnichannel communication centre that allows service professionals to deliver outstanding customer experience.

Infor Interaction Advisor

Creatio Marketing

With no-code tools you can quickly build audiences and create segments using whatever socio-demographic, behavioral, first-, second- or third-party data. Ensure that each communication reaches the right clients with highly targeted marketing campaigns.

Trial Creatio for Free

You can sign up for a trial of a fully-functional system including Creatio Sales, Creatio Marketing, Creatio Service and/or all of the awesome Low-Code/No-Code functionality in Creatio Studio.

Infor Interaction Advisor

Infor Marketing Resource Management

Busy marketing departments can often find keeping on top of deadlines, managing expenditure and projects, and keeping all collateral on brand a challenge, not to mention time-consuming. Increasingly, companies are looking to technology to solve these challenges.

Infor Omni Channel Campaign Management

Infor Omni-Channel Campaign Management

Marketing has evolved in recent years and now customers expect a highly-relevant and personalised interaction with brands at every touchpoint. Getting these interactions right can build your business in untold ways. Getting it wrong can be catastrophic.  

Infor Interaction Advisor

Infor Interaction Advisor

Customers interact with businesses in a multitude of ways, each delivering a unique experience to them. Wouldn’t it be great if you knew exactly what product or offer to put in front of them on any given device? What would happen if you knew that one offer today would be more successful than the same one next week?

Sugar Professional

Sugar Professional

Not every business wants a cloud-based solution. Sugar Professional offers a flexible, on-premise CRM solution at an affordable price. It was created with small and medium sized businesses in mind that can grow with you.

Magic XPI Integration Platform

Magic xpi uses a code-free and low maintenance approach to integrate all of your business systems on the cloud, on-premise or in hybrid deployments to help your company maximise its opportunities.  

Magic XPC Integration as a Service

Magic xpc’s microservices-based iPaaS platform delivers the elasticity and agility that your business needs to implement digital transformation