Building better businesses on innovative software platforms

Software that integrates and adds value

Format14CRM has partnered with products that open up opportunities and add greater value to your business. 

Our vendor partners have been selected on their ability to enable organisations to be nimble both commercially and technically. In an ever-changing business world, these attributes rank most highly among businesses who seek to grow and adapt to new challenges. 

We ensure that standards-based integration is standard for the technologies that we work with because it presents that most viable means for our clients to extend and adapt their business to meet these challenges. 

We know that without the diverse technologies that open standards provides there is less scope for businesses to make independent decisions that go into defining something unique. Vendor lock-in creates dependency, rigidity and costs that shouldn’t be there.

Sugar Market

Capture and manage leads using SugarCRM marketing campaigns. Build relevant segments and target lists to deliver better marketing campaigns that speak directly to the right customers at the right time and measure your ROI in the same place.

Sugar Sell

Nurture and convert more leads into customers with SugarCRM and transform your sales team into a selling powerhouse. With powerful workflows, meaningful insights from across the customer journey and an easy-to-use interface, your sales team have everything they need to close deals.

Sugar Serve

With full visibility of all issues, automated workflows and approvals, and customer information at the ready, your service consultants are in the best position to solve problems, delight customers and boost your company reputation.

Trial SugarCRM for free

The best way to understand what a CRM can do for your business is to use it first-hand.

We offer a free SugarCRM trial with a fully-functional system including admin access within the trial so you can create records, reports and processes to mimic what you have in your own business.

Sugar Discover

Sugar Discover

Sugar Discover gives you unprecedented insight into your sales performance, quickly. With a time-aware approach to revenue analytics that track metrics and historical performance, Sugar Discover proactively alerts you to issues and opportunities.

SugarCRM Hint - actionable data and proactive customer insights

SugarCRM Hint

SugarCRM Hint automates, supplements and streamlines administrative overheads and manual activities with artificial intelligence so that you can focus on what really matters; building powerful customer relationships.

Sugar Enterprise

Sugar Enterprise

With the ability to meet your specific business needs, Sugar Enterprise has been developed for enterprise-sized businesses who want an on-premise deployment. Enjoy maximum flexibility in customisation and complete control over your technology stack.

Infor Marketing Resource Management

Infor Marketing Resource Management (MRM) is an easy-to-use solution that allows you to coordinate all your marketing activities in one platform. Give your marketing team better visibility and control, streamline your marketing operations and automate your processes to improve collaboration.

Infor Omni-Channel Campaign Management

Infor Omni-channel Campaign Management is an integrated database marketing solution for planning, executing, and monitoring permission-based omni-channel marketing campaigns across multiple touch points. Nurture your leads to become customers and build brand loyalty with an easy-to-use, comprehensive and scalable solution.

Infor Interaction Advisor

Infor Interaction Advisor

Infor Interaction Advisor is a real-time decision making application that identifies the next best and most relevant marketing campaign to present at any integrated customer touchpoint.

This easy-to-use application helps you maximise your customer experience management efforts with the highest impact message or offer at the right time. 

Sugar Professional

Sugar Professional

Not every business wants a cloud-based solution. Sugar Professional offers a flexible, on-premise CRM solution at an affordable price. It was created with small and medium sized businesses in mind that can grow with you.

Magic XPI Integration Platform

Magic xpi uses a code-free and low maintenance approach to integrate all of your business systems on the cloud, on-premise or in hybrid deployments to help your company maximise its opportunities.  

Magic XPC Integration as a Service

Magic xpc’s microservices-based iPaaS platform delivers the elasticity and agility that your business needs to implement digital transformation