Energy Services Platform
Format14CRM and Basestation are proud to announce the launch of our new Energy Services Platform for the Utility sector.
About the Energy Services Platform
The Energy Services Platform consists of five modules that cater perfectly to established energy suppliers and new market entrants.
Customer sign-up journeys
Deliver exceptional customer journeys to manage sign-up of new domestic energy customers in person, over the phone or online.
A customer service portal
Gives your customers access to manage their account online to view and download bills, make online payments, submit meter readings and update their details.
Integrated CRM with marketing campaign management
Built on SugarCRM, get a 360-degree view of your customers giving you full insight into their lifetime journey with you.
A website framework
A simple-to-use CMS with all the building blocks required to create a powerful, engaging customer website.
Our innovation roadmap
As a forward-thinking business, we believe in the continual enhancement of the Energy Services Platform. As such, we have a roadmap of future developments that will bring even greater value to our clients across the energy sector.
Q1 - 2020
- Support for SMETS2 including managing data cycle changes, smart metering consent permissions and Priority Services Register consents
- Customer Services Platform is expanding to support business energy customers
- Business customer direct switch service
Why choose Format14CRM’s Energy Services Platform?
Reach more customers with integrated marketing automation
An end-to-end digital acquisition journey for new customers and renewals
More accurate quotations to customers
Reduced sign-up dropouts through process automation
360 degree customer-centric view across the organisation to deliver exceptional service
Digital-first, self-service deployment to reduce cost per serve across the organisation
Our Energy Services Platform leads the way in next-generation modular technology to build successful customer engagement.
With elegantly designed sign-up journeys for both digital and non-digital acquisitions, a framework to manage your digital presence and a fully managed data integration broker, all the technology you need to engage, acquire, maintain and retain your customers is delivered in a single easy to own platform.
Format14CRM’s government solutions deliver highly secure and accessible case management for government agencies. The inbuilt security, compliance and auditing features which allow governments to easily administer the complete lifecycle in one platform.
- People & Case management
- Engagement management
- Management Information & analytics
Format14CRM’s financial services solutions let our clients gain greater visibility of all their customer information in a 360-degree platform for financial services.
The platform allows relationship and customer managers to serve their customers with better insight into the entire customer lifecycle. Legacy systems are integrated into the new platform seamlessly reducing downtime and interruption.