A customer portal on Energy Services Platform
Your customers’ online account management tool
It operates as a browser-based web service providing the following functionality:
Online login, create and password reset
The ability to view bills and other documents online for both recent and historical views
The ability to download copies of statements
Online top-up payments
Submit meter readings including E7
View previous meter readings
Update phone and email details in contact preferences
Update direct debit bank details and date
Contact supplier section
The Customer Relationship Management (CRM) platform provides you with a 360-degree view of your customers and can be tailored further to meet your specific business needs. It comes with support enabled for both the offline agent-led journey and the online customer-led journey.
Explore the other Energy Services Platform modules
All five modules can be implemented together as a single platform that sets new entrants up for success and integrates seamlessly with several billing systems keeping costs and time hassles to a minimum.
Digital sign-up journey
The digital journey allows customers to begin their switching journey online quickly with minimal data capture required from customers before their acceptance to continue with the switch.
Non-digital sign-up journey
The easy-to-use, highly customisable web-based interface supports end-to-end switching for both domestic gas and electric supply through a series of agent screens that are quick to configure and industry compliant.
Built on SugarCRM, the Customer Relationship Management platform brings you a 360-degree view of your customers, giving you full insight into their
A website framework
A simple-to-use CMS with all the building blocks required to create a powerful customer website, the framework has a custom quote module that uses EnergyLinx API to deliver quotes and identify meter types.